My order says delivered but I can't find it:
Oh no! Don't worry, we are happy to help and we will do everything we can to make sure you get your order!
If your tracking information says "delivered" but you cannot find your order please make sure you check all possible locations as we have seen USPS drop it off inside mailboxes, inside parcel lockers, inside front offices or clubhouse offices if it is an apartment building, by a garage, or even sometimes behind a bush or décor in the front yard.
Another common issue we have seen in these scenarios is it was dropped off at a neighbors house or mailbox. If your order says delivered but you can't find it, make sure you check there too!
If you still have not found your order, it may still be delivered within 24 hours after it is marked delivered. Although rare, sometimes USPS marks an order delivered 24 hours before it is dropped off.
If you have checked all possible locations above including parcel lockers AND you have waited an additional 24 hours after your order was delivered and still cannot find it, please message us here so we can continue to help you and make sure you get your order!
If your tracking information says "delivered" but you cannot find your order please make sure you check all possible locations as we have seen USPS drop it off inside mailboxes, inside parcel lockers, inside front offices or clubhouse offices if it is an apartment building, by a garage, or even sometimes behind a bush or décor in the front yard.
Another common issue we have seen in these scenarios is it was dropped off at a neighbors house or mailbox. If your order says delivered but you can't find it, make sure you check there too!
If you still have not found your order, it may still be delivered within 24 hours after it is marked delivered. Although rare, sometimes USPS marks an order delivered 24 hours before it is dropped off.
If you have checked all possible locations above including parcel lockers AND you have waited an additional 24 hours after your order was delivered and still cannot find it, please message us here so we can continue to help you and make sure you get your order!