Return Policy
NOTE: Due to the high cost of production and shipping on our end, the high demand for the product, and the nature of Kingline Nutrition all natural food products, we are unable to refund any perishable products such as cookie dough and cookie butters. However, pancake mixes, mug cakes, brownies, powdered peanut butters, and protein oats may all be returned if unopened and in new condition.
We stand behind our products and believe you will love every bite! You may return qualifying unopened items (Dry Mixes) purchased from Kingline Nutrition for any reason within ten (10) days of receiving the item.
Dry Mix and Powdered Peanut Butter Return Instructions:
Step One: Email us via the contact page on our site, and provide your name and order number, indicate whether you would like an exchange or a refund, and the reason for the return or exchange. If item was damaged or defective please refer to "Damaged & Incorrect Items" below.
Step Two: Items must be properly packaged and returned at the customer's expense. We must receive these products unopened and in new condition. Make sure all items are packed tightly and securely as we need to receive them in new condition. We are not responsible for breakage or damage during shipment of returned items.
Step Three: Make a copy of the receipt from your original order, highlight the items you are returning, and place the copy with the products being shipped. Indicate whether you would like an exchange or a refund.
Please return the products to the mailing address below:
Kingline Nutrition Front Office
737 N Ralstin St
Meridian, ID 83642
Step Four: Take the package to your preferred shipping location to have it delivered to us.
Once we has received the items to be returned or exchanged, please allow up to 3 (three) business days for inspection and your payment refund. You will be granted a full refund of the item or items originally purchased, and your payment will be returned by the method used for purchase.
Unopened Items - 10 Days or more. Please contact us by email.
Damaged & Incorrect Items:
Our error rate is less than 1% but occasionally we make an error and ship the incorrect item. We have humans on the fulfillment line, not robots! Please double check the email confirmation you received at the time of your order and if we made an error, please contact us via the contact page and we will immediately correct it and get you the correct item asap!
We do our best to package your product(s) so they will arrive to you in excellent condition. But once the package leaves our warehouse, it goes through many hands - products may shift causing unintentional damage, or it may get a mishandled along the way. Should you receive a product that has been damaged in transit, please contact us immediately for further instructions.
Please do not discard the damaged product(s) and retain the original box and packaging in case your carrier requires an inspection of the damaged package.
Missing or lost packages:
Please check your tracking number on the confirmation email you received from us, for your delivery status before contacting us, if you are waiting on delivery, sometimes weather conditions or holidays can effect and delay shipping time. Be sure to look really well around your residence, mailboxes, lock-box, or front desk if delivering to a complex. In some rare occurrences, packages may even have been left at a neighbors door. If you still have not received your package please contact us explaining the issue and allow us time to investigate what happened. We will make sure you get your items!
Questions? Email us info if you have any additional questions about our return policy.
NOTE: Due to the high cost of production and shipping on our end, the high demand for the product, and the nature of Kingline Nutrition all natural food products, we are unable to refund any perishable products such as cookie dough and cookie butters. However, pancake mixes, mug cakes, brownies, powdered peanut butters, and protein oats may all be returned if unopened and in new condition.
We stand behind our products and believe you will love every bite! You may return qualifying unopened items (Dry Mixes) purchased from Kingline Nutrition for any reason within ten (10) days of receiving the item.
Dry Mix and Powdered Peanut Butter Return Instructions:
Step One: Email us via the contact page on our site, and provide your name and order number, indicate whether you would like an exchange or a refund, and the reason for the return or exchange. If item was damaged or defective please refer to "Damaged & Incorrect Items" below.
Step Two: Items must be properly packaged and returned at the customer's expense. We must receive these products unopened and in new condition. Make sure all items are packed tightly and securely as we need to receive them in new condition. We are not responsible for breakage or damage during shipment of returned items.
Step Three: Make a copy of the receipt from your original order, highlight the items you are returning, and place the copy with the products being shipped. Indicate whether you would like an exchange or a refund.
Please return the products to the mailing address below:
Kingline Nutrition Front Office
737 N Ralstin St
Meridian, ID 83642
Step Four: Take the package to your preferred shipping location to have it delivered to us.
Once we has received the items to be returned or exchanged, please allow up to 3 (three) business days for inspection and your payment refund. You will be granted a full refund of the item or items originally purchased, and your payment will be returned by the method used for purchase.
Unopened Items - 10 Days or more. Please contact us by email.
Damaged & Incorrect Items:
Our error rate is less than 1% but occasionally we make an error and ship the incorrect item. We have humans on the fulfillment line, not robots! Please double check the email confirmation you received at the time of your order and if we made an error, please contact us via the contact page and we will immediately correct it and get you the correct item asap!
We do our best to package your product(s) so they will arrive to you in excellent condition. But once the package leaves our warehouse, it goes through many hands - products may shift causing unintentional damage, or it may get a mishandled along the way. Should you receive a product that has been damaged in transit, please contact us immediately for further instructions.
Please do not discard the damaged product(s) and retain the original box and packaging in case your carrier requires an inspection of the damaged package.
Missing or lost packages:
Please check your tracking number on the confirmation email you received from us, for your delivery status before contacting us, if you are waiting on delivery, sometimes weather conditions or holidays can effect and delay shipping time. Be sure to look really well around your residence, mailboxes, lock-box, or front desk if delivering to a complex. In some rare occurrences, packages may even have been left at a neighbors door. If you still have not received your package please contact us explaining the issue and allow us time to investigate what happened. We will make sure you get your items!
Questions? Email us info if you have any additional questions about our return policy.